Privacy and Confidentiality

Confidentiality of Your Documents

Koala International Services, Ltd. shall make every effort, in regard to the electronic form of the service, to keep all documents and personal customer information absolutely confidential.
Information relating to the translation, the nature of the translation and any information the Customer transmits to Koala International Services, Ltd.shall be treated with complete confidentiality. Koala International Services, Ltd.shall not publicly divulge in any way this information without previous written authorization from the customer, with the exception of collaborators or subcontractors previously authorized by Koala International Services, Ltd. and the Customer who require such information to perform their jobs.
These guarantees shall not be applicable in the event that Koala International Services, Ltd. is required by law to communicate such information, or in the event that such information becomes public domain, independently of divulgement of such information by Koala International Services, Ltd.

Privacy Statement

Koala International Services, Ltd. has written this privacy statement to demonstrate its complete respect of your privacy. The text below describes the practices for collecting and distributing information in Koala International Services, Ltd’s possession. This document refers to the following domains:

Automatically Collected Information

We use your IP address (the one that unequivocally identifies the host at that particular time) and cookies to identify you while you make purchases on our site.
Koala International Services, Ltd.uses a form to acquire information related to an order. In addition to the full name of the person placing the order, information for billing and future contacts is also registered.

Supplier and Collaborator Privacy

The personal information of our suppliers and freelance collaborators (suppliers, translators, interpreters, graphic designers, affiliates, consultants etc.) are processed with utmost confidentiality. The only information which is provided to third parties is the information published on our site: your username, your native language, experience and educational background. Other information including full name, date of birth, addresses and telephone numbers are only used by Koala International Services, Ltd.and its authorized suppliers (e.g. accounting firms, banks, etc.) for purposes related to current jobs.

Right to Change or Delete Information

Users may change their information or ask for their information to be deleted at any time, as stipulated by Hong-Kong regulations.
Send an e-mail to

Privacy Statement for

Koala International Services, Ltd. has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses the information gathering and dissemination practices for this website.

Personal Information

Any information we collect, including your e-mail and mailing address, are not shared with any third parties nor do we use any personal information for any purposes.

External Links

This site may contain links to other sites. Koala International Services, Ltd. is not responsible for the privacy practices or the content of such Web sites.

★General Sales Conditions    ★Privacy & Confidentiality    ★Translators Terms and Conditions    ★Contacts