We Guarantee Quality and Ontime Delivery
Koala International Services, Ltd. offers explicit guarantees on quality and delivery dates.
If you are not satisfied with a job, we will provide another version as quickly as possible at our expense. If the second version is still unacceptable, you shall have the right to a partial or total reimbursement. The conditions and procedure for contesting a job are described below.
In the event of a late delivery where the amount of time late expressed in business days is more than one-third the translation’s total time budget expressed in business days (i.e., 33% late), and if the delay is directly and only the fault of Koala International Services, Ltd., we shall reimburse up to 100% of the cost of the job.
General Sales Conditions
These general sales conditions apply to all jobs carried out by Koala International Services, Ltd. for its clients.
Koala International Services, Ltd. shall make every effort, in regard to the electronic form of the service, to keep all documents and personal customer information absolutely confidential.
All translation requests must be accompanied by an order including the price established by the parties. This order must be sent to us by regular mail, e-mail or fax; we reserve the right to refuse to start a job without an order.
Technical documents shall be accompanied by reference documents supplied by the client and/or drawings or diagrams that provide a better understanding of such documents.
The cost of a translation shall be calculated using a count of words in the source language, unless otherwise previously established in writing.
In the event that a client cancels an order, all work already effected shall be billed at 100%, while work which is suspended shall be billed at 50%.
Unless otherwise specified, all invoices must be paid within 15 (fifteen) working days from the date they are issued.
Any late payment or failure to pay shall be cause for immediate collection of the entire amount due from the client, without previous notice or other formalities. Koala International Services, Ltd.reserves the right to request interest calculated according to the official rate of HSBC Hong-Kong in effect as of the date that such late payment is made. Moreover, the client must reimburse any expenses Koala International Services, Ltd. incurs to settle the case.
All work in progress and all orders in progress shall be suspended in the event of late payment.
Koala International Services, Ltd. shall not be held liable for any reason whatsoever for translations which are not stylistically satisfactory. Particularly for advertising and promotional material, the services of Koala International Services, Ltd. shall be limited to simple translation, unless expressly requested. Koala International Services, Ltd. shall not be liable for drafting the translated text in, for example, an advertising style that is different from the source text. Our liability shall be limited to the amount of the invoice.
Complaints shall only be taken into consideration if received by registered mail with return receipt within seven days of delivery of the job(s) or part of the job(s). All complaints must be accompanied by the original documents, disputed translations, and a letter of explanation. Once the above time period has elapsed, the translation shall be considered correct.
In the event of an unsatisfied client where a complaint is made within the established deadlines, Koala International Services, Ltd. agrees, at its own expense, to deliver an edited version of the disputed translation within a timeframe equal to one third of that previously established for the job, plus one business day. This second document shall be used to judge the quality of the translation in order to establish the amount of reimbursement, at Koala International Services, Ltd.’s own discretion.
Koala International Services, Ltd. shall not be held liable for any delays caused by malfunctioning faxes, modems, e-mail and/or other mail or carriers, not directly controlled by Koala International Services, Ltd..
In the event of late delivery where the time late is more than one third of the established delivery time, and in the event that the delay is directly and solely attributable to Koala International Services, Ltd., a reimbursement shall be paid, to be established between the parties, up to an amount of 100% of the job delivered late.
Defects present in one part of the translation shall not be grounds, for any reason whatsoever, for questioning the entire translation. Koala International Services, Ltd. reserves the right to make modifications to the translation in such case.
Only written agreements between the parties shall be taken into consideration. The Court of Hong-Kong shall have jurisdiction for all disputes. In the event of failure to pay, all representation of partial or total reproduction of such translation shall be deemed illegal. Koala International Services, Ltd. reserves the right to request of a client who uses unpaid material the immediate payment of the translation and compensation for copyright where applicable.
Koala International Services, Ltd. AND/OR RELATED SUPPLIERS DO NOT ACKNOWLEDGE ANY GUARANTEE OR CONDITION RELATED TO SERVICES OFFERED, INCLUDING ALL IMPLICIT GUARANTEES AND CONDITIONS REGARDING SALABILITY, SUITABILITY FOR A PARTICULAR PURPOSE, OWNERSHIP AND NON VIOLATION OF THE RIGHTS OF OTHERS. COREIDO LIMITED AND/OR RELATED SUPPLIERS SHALL NOR BE LIABLE, FOR ANY REASON WHATSOEVER, FOR SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR FOR ANY OTHER DAMAGES OF ANY TYPE RESULTING FROM THE LOSS OF RIGHTS TO USE, LOSS OF INFORMATION OR LOST PROFITS, WHETHER THEY RESULT FROM PERFORMANCE OF THE CONTRACT, NEGLIGENCE OR OTHER DETRIMENTAL ACTIONS, DERIVING FROM OR IN SOME WAY CONNECTED WITH THE SERVICES OF Koala International Services, Ltd..